At Eleni Avenue, our goal is to make your shopping experience as effortless and enjoyable as possible. While we don’t accept returns or exchanges due to the personalized nature of our products, we are deeply committed to ensuring you are happy with your purchase. If you experience any issues with the quality of your order, we’re here to support you and will make it right. Our policies are designed with transparency and care, so you can feel confident choosing pieces that reflect the beauty and grace we celebrate in every collection.
REFUNDS & REPLACEMENTS
Kindly note the following guidelines regarding refunds and returns:
21 Days for Refunds & Replacements
To help us resolve any shipping or quality concerns quickly, we ask that you notify us within 21 days of receiving your order. In the rare case of damage or a quality issue, please provide clear photos of the affected items. These images are important for us to process a refund or arrange a replacement. You can contact our dedicated support team at [email protected] with the details, and we will promptly address your concerns with care
Exclusions
In compliance with EU law and due to health and hygiene reasons, pierced jewelry and hair accessories cannot be returned or exchanged.
Informed Decisions
We take great care in providing detailed descriptions, high-quality photos, and videos to help you make informed decisions. We invite you to take your time and reflect before selecting items from our boutique, ensuring each piece resonates with you.
Quality Assurance
While we are unable to offer returns or exchanges, we are dedicated to resolving any quality concerns. If your order arrives damaged, please contact us within 21 days, and we will be happy to assist you. Your satisfaction is our priority. Simply fill out the contact form below or email us at [email protected] with your details, and we’ll take care of the rest.
Lost or Damaged Goods
In the rare event that your order is lost or damaged in transit, we’re here to help. Please reach out to our customer service team within 21 days at [email protected], and we will promptly arrange a full refund or replacement.
Refunds
Once your refund has been approved, it will be issued to the original form of payment. Please allow at least seven (7) days from the receipt of your item for us to process the return or exchange. Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card company or bank policies. We’ll notify you by email once your return has been processed.
Thank you for your patience. If you have any questions or concerns about your refund, feel free to reach out to our support team at [email protected]. We’re here to assist you.
Address Accuracy
To ensure seamless delivery, it’s important to provide us with an accurate and complete delivery address, including the recipient’s name. Unfortunately, Eleni Avenue cannot be held responsible for misdelivery caused by incomplete or incorrect information provided at checkout.
If your order is delivered to the wrong address or recipient due to such errors, you will be responsible for any resulting delays, additional shipping costs, or replacement fees.
If you notice an address error before your order is shipped, please contact us right away. We will do our best to correct it before dispatch.
Need Assistance? Start a Return or Reach Out to Us Here.
ELENI AVENUE