PRIVACY POLICY

 

 Last updated: October 26, 2024

Eleni Avenue is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.eleniavenue.com (“the Site”). This Privacy Policy applies in addition to our Terms and Conditions.

1. Purpose

The purpose of this Privacy Policy is to inform users of the Site about the following:

  1. The personal data we collect;
  2. How we use collected data;
  3. Who has access to the data;
  4. Your rights as a Site user under applicable data protection laws; and
  5. The Site’s use of cookies and similar technologies.

2. GDPR Compliance

For users in the European Union (EU), we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (“GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer, as we do not fall within the categories required to appoint one under Article 37 of the GDPR.

3. Consent

By using our Site, you consent to:

  • The conditions set out in this Privacy Policy.

4. Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. The legal bases we rely on include:

  • Contract Performance: Processing is necessary to fulfill an order or provide a service. If personal data is not provided, we cannot process orders or fulfill services.
  • Consent: Where you have provided consent for specific purposes, such as receiving marketing communications.
  • Legal Obligations: To comply with legal requirements, such as accounting and tax laws.

5. Personal Information We Collect

We collect the following types of personal data from visitors and customers:

5.1 Data Collected Automatically

When you visit and use our Site, we may automatically collect the following information:

  • IP address
  • Location
  • Browser type
  • Device information
  • Clicked links and content viewed

5.2 Data Collected in a Non-Automatic Way

We may collect the following data when you perform certain functions on our Site:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Payment details (excluding full credit card information), order history, and shipping details.
  • Account Information: Username and password if you create an account.
  • Communication Information: Details from any correspondence with us, including customer service requests.
  • Checkout Information: Provided during the checkout process.
  • Email Subscription Information: When you subscribe to receive newsletters or updates.

6. How We Use Personal Data

Data collected on the Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We use your personal data to:

  • Process Orders and Payments: Fulfill your orders, process payments, and deliver products.
  • Improve Our Services: Enhance the functionality and content of our website, products, and customer service.
  • Marketing Communications: Send newsletters, promotions, and marketing materials with your consent.
  • Analytics: Analyze browsing behavior to improve user experience and website performance.
  • Legal Compliance: Fulfill our legal obligations, including accounting and tax requirements.

7. Who We Share Personal Data With

7.1 Employees

We may disclose user data to employees who reasonably need access to the data to fulfill the purposes outlined in this Privacy Policy.

7.2 Service Providers

We share your personal data with third-party service providers to help us operate our business:

  • Payment Processors
  • Shipping Companies
  • Analytics Providers (e.g., Google Analytics)

7.3 Other Disclosures

We will not sell or rent your data to third parties, except in the following cases:

  • If the law requires it.
  • For legal proceedings.
  • To protect our legal rights.
  • In the event of a company sale or transfer.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activity on the Site. This helps us:

  • Remember Your Preferences: Keep track of items in your shopping cart and login status.
  • Analyze Site Usage: Improve site functionality and user experience.
  • Personalize Content: Tailor the content you see based on your browsing behavior.

You can manage cookies through your browser settings. For more details, please see our Cookie Policy.

9. Your Rights as a User

Under the GDPR, you have the following rights regarding your personal data:

  • Right to be Informed: Know how your data is being used.
  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Update or correct inaccurate data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to the processing of your data for specific purposes (e.g., marketing).

To exercise these rights, contact us at hello@eleniave.com.

10. Data Security

We take all reasonable precautions to secure your personal data. However, due to the inherent nature of the internet, we cannot guarantee absolute security.

11. Data Retention

Your personal data will be stored only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

12. International Transfers

As our business operates in both the United States and Germany, data may be transferred across these regions. We ensure that all data transfers comply with GDPR and other relevant laws.

13. Do Not Track Notice

We do not track users over time or across third-party websites and do not respond to Do Not Track (DNT) browser settings.

14. Users Under 18

We do not knowingly collect data from children under the age of 18. If we become aware that we have collected data from a child under 18, it will be deleted promptly. Parents or guardians may contact us at [email protected].

15. Modifications to This Policy

We may amend this Privacy Policy from time to time. When we do, we will update the “Last Updated” date. For significant changes, we may notify you via email.

16. Complaints

If you have concerns about our data processing, please contact us at hello@eleniave.com. If we do not resolve your issue, you have the right to file a complaint with a supervisory authority.

17. Data Controller Contact Information

The data controller for Eleni Avenue is:
Eleni Avenue
Alte Strasse 2
66885 Altenglan
Deutschland, Germany
Email: hello@eleniave.com
Phone: +4915120012921

 

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ELENI AVENUE